COMMUNITY GUIDELINES

We are really keen on connecting people who are ready to work with people who need work done. As Errandworld keeps to growing, it’s important that the community follows guidelines that reflect our values and standards. We work hard to enforce these guidelines so that we can maintain our authenticity and transparency, so that everyone has an enjoyable experience.

Errandworld is here to help facilitate a reliable, safe and successful environment and is here to help resolve issues if they arise. In return, we ask for your cooperation and timely response to the Errandworld team. If you suspect a member has violated any Community Guidelines, please report it to Errandworld as soon as possible. This document will continue to change as we grow and we will continue to think about what’s best for the Errandworld community.

POSTING GUIDELINES

Errandworld marketplace helps you get more done and create a safe, respectful and rewarding environment for our users. We encourage our users to follow the below guidelines for all parties to have a great experience.

1. Subcontracting

When you accept a Runner’s offer on your errand, they must be the one who completes the errand. If someone else comes to complete it, or if the Runners bring someone to help, this is known as subcontracting and not supported on the Errandworld platform.

Why? If an individual is asked to help with an errand without Errandworld’s account, an Insurance chosen by Errandworld will not be applicable.

2. Publicly sharing private information

To maintain the integrity and authenticity of Errandworld, our members can only share private contact information once an offer has been accepted via private messages (instant messaging).

To protect your safety and security, disclosure of private contact details or third party links are not allowed to be shared in any public areas of the site including any comments and attachments. This includes business websites, Facebook, LinkedIn, Twitter, personal emails, phone numbers, addresses or personal websites.

3. Unacceptable behaviours

The community is at the heart of what we do in Errandworld. Courtesy, mutual respect and seeing things from another person’s perspective is essential. At Errandworld, we do not tolerate the following negative behaviours, any of which will result in your content being removed and or your account being suspended:

  • Hatred or violence
  • Discrimination
  • Harassment
  • Illegal behaviours
  • Trolling

3. Unsupported practices

At errandworld, we’re committed to bringing communities together however this requires your support and cooperation. We do not support the following activities within Errandworld community, as it jeopardises the creation of a fair, transparent and trustworthy environment, which we highly value.

  • Fraudulent Errand World reviews
  • Artificially improving public profile
  • Discussion forum
  • Harvesting user information
  • Lead generation

5. Pricing and payments

To ensure a safe and rewarding environment for all members of the Errandworld community, it’s important to understand how pricing and payments work.

5.1 No commission based pricing

Sales and commission based errands are not permitted and will be moderated and or removed. Any offers made on your errand should be for the full scope of the errands. When you accept an offer that is the final amount that you’re obligated to pay and there are no additional fees.

5.2 Errand World Wallet

Cash payments are not supported on Errandworld platform. When an offer is accepted you will need to add funds to the errand, which are securely held in an Escrow account until the errand is completed. Errandworld Wallet ensures the safety and security of all our community users.

5.4 Payment with VISA or Mastercard

All errands must be remunerated via credit or debit Mastercard or VISA card. Cash or cash equivalent payments are not supported.

6. Account eligibility

We know you're eager to set up an account and get started on Errandworld, but we need you to make sure you are qualify.

6.1 18 years or older

All users of the errandworld community must be 18 years or older. This is a legal requirement as people under the age of 18 are not able to enter a legal contract with Errandworld. Errandworld reserves the right to request proof of age if need be.

7. Account administration

Now that you understand a little more about Errandworld, we have some important information regarding accounts.

7.1 No account transfers

Your account is your responsibility and you must maintain control of it. It must not be transferred to another person as your account and reviews reflect your skills and abilities.

7.2 No duplicate accounts

User may only have a single active account on the platform. As your account reflects your reputation in the marketplace and represents your skills and abilities, any duplicate accounts attempting to disguise a member's history, will be removed immediately.